Customer Support Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Thailand

Compensation: ฿23,200 / month

Description

To provide excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company’s products or services.

Key Responsibilities

Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

Excellent oral and written communication skills for both Russian and Kazakh languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.

Conditions and Benefits

Initial training
22700 THB monthly gross salary
Shift work 2/2 (daily and overnight 12-hour shifts)

Key Responsibilities

Skills, Knowledge and Expertise

Conditions and Benefits

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